Full payment is required at the time of service unless prior arrangements have been made with hospital management. We accept cash, check, VISA, MASTERCARD, or CARE CREDIT. In some cases, a deposit may be required before proceeding. All returned checks are subject to a $35.00 service fee. Please be aware that any account with a payment 30 days past due will be subject to finance charges. Additionally, accounts that remain 90 days past due may be forwarded to a collection agency. Your signature below shows that you understand and are willing to comply with the hospital payment terms.

Veterinary Consent: I, the undersigned owner or owner's agent of the pet(s) identified, certify that I am over 18 years of age. I authorize Walnut Creek Veterinary Hospital to perform the treatment(s)/procedure(s) described in my pet's medical chart. I will be informed of the reasons for the treatment(s)/procedure(s), along with expected benefits and risks involved. I understand that unforeseen conditions may require an extension of planned treatment(s)/procedure(s). I hereby authorize the performance of such treatment(s)/procedure(s) as are necessary and advisable in the professional judgment of Dr. Jill Christofferson and or an Associate Veterinarian. I understand that I assume all risks and am responsible for all costs incurred.

Outside Pharmacy Policy: We will provide a written prescription for anything requiring a prescription purchased from sources other than our hospital or Vetsource. This can then be taken to any pharmacy of your choosing. Each pharmacy will have its policies as to how they process written prescriptions. Please check with the pharmacy you plan on using in advance. We do not approve prescription requests from outside pharmacies via email, phone, or fax.

Pet Insurance Policy: Veterinary pet and human health insurance differ in how claims are processed. With pet insurance, owners pay for services upfront and then submit a claim with the appropriate documentation to the insurance provider for reimbursement. The documentation may include invoices, receipts, and details of the veterinary treatment received. WCVH will provide you with all appropriate documentation upon your request.